2,400 doors, one dashboard: a housing association's first year
What changed operationally, what it cost, and the two things they would do differently.
·4 min
Topics
A housing association with 2,400 monitored doors across 38 blocks. This is what the first twelve months looked like from the inside.
What changed first
Not the inspection regime — the order the work was done in. Within a month the team was routing visits by what the data said was failing rather than by which block was next on the schedule.
What they would do differently
Bring the repairs team into the pilot earlier, and agree what counts as an actionable alert before the first week rather than after it.
Placeholder copy. Requires a real client, real figures and written permission before publication.
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